Last updated: August 30, 2026
Discreet packaging
Orders are shipped in discreet outer packaging. The exterior does not describe the intimate contents. Carrier labels and tracking records contain only the fulfillment information needed to process and deliver the package.
Where we currently ship
Checkout currently supports domestic United States destinations, including the contiguous United States, Alaska, Hawaii, and Puerto Rico. An order can be accepted only when an eligible shipping option appears for the delivery address at checkout.
Current shipping service and rates
The current customer-facing shipping option is Standard discreet shipping (4–8 business days). Current per-order rates are:
- Contiguous United States: $14.95
- Alaska, Hawaii, and Puerto Rico: $19.95
The final shipping method and charge are displayed in the cart and checkout before the order is submitted. Shipping rates may change when carrier or fulfillment costs change; the amount displayed at checkout controls.
Processing and delivery estimates
Order processing occurs before carrier transit begins. The 4–8 business-day estimate begins on the day the order is shipped, not on the day the order is placed. Business days do not include weekends or carrier-observed holidays. Weather, carrier disruptions, address issues, high-volume periods, and inventory routing may cause delays.
Carriers and fulfillment routing
Domestic packages may be shipped using USPS, UPS, FedEx, DHL eCommerce, or OnTrac. The fulfillment network selects a carrier and warehouse based on the selected service, order consolidation, package weight and dimensions, inventory location, delivery distance, and fulfillment cost.
Tracking and multiple packages
Tracking information is added when it becomes available and may be sent by email or displayed in your account. Orders are consolidated into as few shipments as practical, but inventory location may require multiple packages or tracking numbers. You are charged the customer-facing shipping amount shown at checkout once per order unless you expressly approve a later change.
Address accuracy and cancellation requests
Review the shipping address carefully before submitting the order. Contact intimatemartusa@gmail.com immediately if an address correction or cancellation is needed. Changes cannot be guaranteed after an order has been submitted for fulfillment, released to a warehouse, packed, or shipped.
Delivery problems
If tracking is delayed, the package is marked delivered but cannot be located, merchandise arrives damaged, or an incorrect item is received, contact us with the order number and relevant photographs or tracking details. Damaged, defective, and incorrect merchandise must be reported within 30 days after receipt under our Refund & Returns Policy.