Last updated: August 30, 2026
Because adult products, lingerie, lubricants, personal-care products, and other intimate merchandise cannot ordinarily be restocked safely, purchases from INTIMATEMART.COM are final sale except for merchandise that arrives damaged, is defective, is incorrect, or must be accepted for return under applicable law.
Report damaged, defective, or incorrect merchandise within 30 days
Contact INTIMATEMART.COM within 30 days after receiving the order. Email intimatemartusa@gmail.com before returning or discarding anything.
Include:
- Your order number;
- The affected product name, SKU, or UPC when available;
- A clear explanation of the damage, defect, or incorrect item; and
- Clear photographs of the product, packaging, shipping carton, and shipping label when relevant.
Keep the product, its original packaging, the shipping carton, labels, manuals, accessories, and all included parts until the claim is resolved.
Do not send merchandise back without authorization
Contact us first so we can review the problem and obtain instructions from the appropriate fulfillment warehouse. Do not ship merchandise to INTIMATEMART.COM, a manufacturer, supplier, or warehouse unless we provide written return authorization and the correct return address. Unauthorized returns may be refused and may not qualify for credit, replacement, or refund.
Claim review and available remedies
We may request troubleshooting, additional photographs, packaging information, serial or lot information, or other reasonable documentation. Damaged and defective claims are reviewed with the applicable fulfillment warehouse or manufacturer. If a claim is approved, the available remedy may be a replacement, refund, store credit, or another remedy required by applicable law, depending on the circumstances and product availability.
Items that are not eligible for ordinary return
Fulfillment warehouses generally do not accept returns for reasons other than damaged, defective, or incorrect merchandise. Unless applicable law requires otherwise, we do not accept returns or exchanges for:
- Change of mind, buyer’s remorse, or an unwanted gift;
- Personal preference concerning size, shape, color, texture, intensity, fit, scent, taste, or performance;
- Opened or used intimate products, lingerie, lubricants, cosmetics, or personal-care merchandise;
- Unopened merchandise that is not damaged, defective, or incorrect;
- Normal packaging variations when the product itself is correct; or
- Damage caused by misuse, modification, improper cleaning, improper storage, incompatible accessories or lubricants, or failure to follow product instructions.
Cancellations
Contact us immediately if you need to request a cancellation. An order cannot be guaranteed cancellable after it has been submitted for fulfillment, released to a warehouse, packed, or shipped.
Shipping charges and approved refunds
Original shipping charges are nonrefundable unless the claim resulted from an incorrect, damaged, or defective shipment or applicable law requires otherwise. Approved refunds are returned to the original payment method when possible. The payment provider or financial institution controls when the credit appears.
Legal rights
This policy does not exclude or limit any consumer right or remedy that cannot legally be excluded or limited.